Customer Support & Technical Assistance

You can reach out to us anytime via our contact number or WhatsApp for any technical information or queries about products. We do not offer any repair, maintenance or spare parts. Any issues with the product is managed by Manufacture and brand of the product, call manufacturer’s hotline number to assistance.

Refund & Cancellation Policy

1. Refund Eligibility:

• Requests for refunds must be submitted within 10 days of product delivery.
• Claims related to manufacturing defects are handled per the manufacturer’s (Blue Star Ltd or Voltas) own policies.
• Cosmetic issues such as dents, scratches, or other physical damage may entitle you to a refund or replacement—provided you notify us within 10 days of receiving the product.

2. Cancellation Charges:

• If the order is cancelled before dispatch, there is no cancellation fee.
• If cancelled after dispatch, the customer is responsible for applicable reverse logistics charges.

Refund Processing

Once your cancellation or approved refund claim is confirmed:

• Refunds via NEFT/RTGS (bank transfer) require you to share your bank details via email to deepfreezers.in@gmail.com
• For credit/debit card payments, the refund will be processed back to the card used.
• We will initiate the refund within 2 business days, and the credited amount should reflect in your account in 2–4 business days.

🛡️ Manufacturer Defect Handling

If a product displays manufacturing defects, it falls under the warranty and replacement policies of the respective manufacturer:

• Voltas allows order cancellations before packaging, but once dispatched, you must contact customer care. Damaged or defective items must be reported within 24 hours of delivery, and inspection is required within 72 hours of an engineer’s visit for defect confirmation
  
• Blue Star provides standard 1-year repair or replacement warranties for defects, with optional extended warranties for deeper coverage consumer.bluestarindia.comconsumer.bluestarindia.com.

🧰 Next Steps

1. Inspect the product upon delivery—especially in the presence of a delivery or installation representative.
2. Report any damage or defect within the specified timeframe.
3. Share your bank details or request a credit reversal if applicable.
4. Await refund initiation and confirmation within the stated timelines.

📌 Summary Table

For any clarification—whether technical questions, defect reporting, cancellations, or refund assistance—feel free to contact us via WhatsApp or phone. We’re here to help!